At AuthenTEAK, we are dedicated to helping you create the perfect outdoor living space. Because premium outdoor furnishings can be large, heavy, and require specialized freight handling, we have structured our return policy to be straightforward and transparent. Should the need arise, a member of our customer care team will be available to assist during regular business hours (Mon - Fri, 10a - 5p ET). To contact our team, email customercare@authenteak.com. We will acknowledge and respond within one business day or less. Please note: if including images in your email, ensure the total file size is no greater than 10mb., as doing so helps ensure receipt of your email. If you do not receive a response within one business day, please resubmit your request without any attachments.
Standard Return Items
• Returns within 30 days with proof of purchase
• Items must be unused, unassembled, and in original packaging with all parts
• Customer pays return shipping (deducted if company arranges)
• 15% restocking fee (may be waived for exchanges)
• Extra shipping/service costs are deducted from refund
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FINAL SALE ITEMS
• Not eligible for return, exchange, or cancellation once production begins
• Final sale items are custom or made-to-order products
• Labeled “final sale” on the product page
• Contact support before purchase if unsure
• Use swatches/design team to confirm selections before ordering
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With proof of purchase and within 30 days of delivery, you may return or exchange an eligible item for a refund or store credit. All returned items must be in their original condition and packaging, and may not have been assembled, installed, or modified. Additionally, all parts, accessories, and manuals must be included.
The customer is responsible for arranging and paying for all return shipping costs. If requested, we can often assist with these arrangements, as we recognize that returning large items can be challenging. If we make the arrangements and pay for the return shipping on the customers behalf, we will deduct the cost from the refund.
A 15% restocking fee will be deducted from your refund for all returns. Shipping large outdoor furnishings requires immense logistical effort; this fee helps offset the non-recoverable costs of initial outbound freight, warehouse handling, and inspection. For orders that are being returned for an exchange, the 15% restocking fee may be waived. When issuing a refund, any outbound shipping costs related to enhanced services (e.g. White Glove Delivery, threshold, etc.), expedited shipping (e.g. rush, priority, overnight, etc.), or address changes, will be deducted from the refund.
Many of our pieces are crafted specifically for you, and tailored to the details of your order, including fabrics, finishes, sizes and shapes, and would not be produced without your order. These items are typically known as special order, made-to-order, or custom order. Products that fit this final sale category will be labeled as such on the product page with the words “final sale” located below the Add To Cart button. These items are not eligible for return, exchange, or cancellation once production has begun.
If you are unsure if your item is classified as final sale, or if you have any questions about our return and exchange policy, we encourage you to contact us prior to your purchase. We highly encourage you to utilize our fabric swatch program and/or speak with our design team before placing an order to ensure your selections are absolutely perfect.
Standard Return Items are eligible for cancellation if (a) the order has not been processed, (b) if production on your order has not begun or (c) if the order has not been shipped. Once production has begun or if the order has been shipped, the standard return policy will apply. In some instances, we require communication with our supplier to confirm a cancellation, and with a global supply chain, this step may take a few days.
Final Sale Items are not eligible for cancellation once the order has been processed. This includes items with long lead times.
Please allow for up to 10 business days for a refund to make its way back to your original form of payment. We try to process all refunds within one business day, however, credit card companies and banks may need up to the 10 days to get the refund through their system and to show up on the original form of payment.
AuthenTEAK makes every effort to ensure your order arrives timely, safely, accurately and without issue; however, on occasion, issues can occur. Should you have any problems with your order upon delivery, please contact us at customercare@authenteak.com within 48 hours to have your issue resolved quickly. Email your order number, photos (10 mb max) and a detailed description of the issue.
Please be sure to thoroughly inspect your shipment upon delivery and note any packaging or product damage on the delivery receipt upon signing. Doing so will help ensure a more efficient resolution. For additional information on receiving and inspecting your packaging, go to our shipping and receiving page.
Return Authorization Form
To process your return, please complete the Return Authorization Form. After submitting your Return Authorization Form, a customer care representative will send you a Return Authorization number within 24 hours.
Please note: All returns must include a Return Authorization number and be in original condition and packaging. We are unable to accept a return if the item has been assembled, altered, or used.
CONTACT CUSTOMER SERVICE
Please reach out to our team if you have any questions about our refunds, cancellations or our return and exchange policy. We will acknowledge and respond within one business day or less.
Please note: if including images in your email, ensure the total file size is no greater than 10mb., as doing so helps ensure receipt of your email. If you do not receive a response within one business day, please resubmit your request without any attachments.